Steps to cancel an appointment:
- Click the ‘My Appointments’ tab
- Select a date range and click ‘Apply’
- Click on the appointment that needs to be cancelled
- Click the red 'Cancel Appointment' button
- Note: Some warehouses may not allow cancellations up to a certain number of hours/days before the appointment. Also, some warehouses may require a cancellation reason.
- Some warehouses require a cancellation reason. Fill in the cancel reason and click "Cancel Appointment"
The warehouse will be immediately notified of the cancellation. The appointment will still show up in the carrier's list of appointments. However, the appointment status will now show 'Cancelled' to the warehouse and the carrier.