Why are you replacing the other text message version?
The old version uses “email-to-text.” It’s a free, but outdated service that is in the process of going away. Many mobile carriers no longer support it. It worked by sending an email to someone’s mobile carrier email address (example: firstname.lastname@example.org). We are replacing this with true SMS messages that have a very high delivery success rate, so that our clients can be confident that their Customers will receive a reminder.
Can we still use the old version of text message reminders?
No. After January 10th, 2019, the old method of sending text message reminders will no longer exist.
How much will the reminders cost?
With the new SMS Appointment Reminders, messages will consume "Credits" when sent. A credit is equal to one message, or page. If a message needs to use more than one page (due to the content of the message being longer than 160 characters), a single credit will be consumed for each page in the message.
Here is a breakdown of cost:
|Number of Credits||Cost per Credit||Total Cost|
|Amounts are in U.S. dollars|
How will we know when we need to purchase more credits?
A small window in the lower right corner of your AppointmentPlus account will show the number of remaining credits. Also, the SMS Reminders plug-in in The Marketplace in your account will show the balance. Note that only Headquarters Administrators will be able to see the balance.
NOTE - Any credits you purchase will not expire if they aren't used. Instead, they'll simply roll-over from month to month until they are used to send a message.
How do we purchase credits?
The small window notification noted above will have a “Add More” button. When clicked, it will allow you to purchase additional credits. Or, you can go into The Marketplace and purchase more credits via the SMS Reminders plug-in. Only Headquarters Administrators may purchase credits.
You may also set up auto replenishment. This feature will automatically purchase additional credits when your balance gets low. This will ensure that all of your SMS reminders are sent.
What if we run out of SMS credits? Will my Customers still get reminders?
It depends. If an SMS reminder is scheduled to be sent when there are 0 credits left, the message will not be sent. However, if you replenish with additional credits, any scheduled SMS reminders will send properly.
How do I enable SMS Reminders in my account?
SMS Reminders can be enabled (and disabled) from within The Marketplace in your AppointmentPlus account. Only Headquarters Administrators can enable and disable this feature.
Note that if you have the current text message reminder feature enabled, you will automatically be enabled for SMS Reminders.
Can our Customers confirm Appointments via a reply message?
For the initial rollout of SMS Reminders, it will only be one-way. But soon after the rollout, we will introduce the ability for Customers to confirm or cancel Appointments via SMS.
What phone number will my SMS messages come from?
Every AppointmentPlus client who uses SMS Reminders will be assigned a unique phone number. If an account has multiple Locations, the same phone number will be shared among all Locations.
What if a Customer tries to respond to the SMS reminder?
The assigned SMS phone number is a no-reply number. We suggest you include a brief note in your SMS content that lets your Customers know.
Do our Customers need to opt-in again?
No. If a Customer previously opted-in, they won’t need to opt-in again.
How does it work if we pay for our AppointmentPlus account by check?
If you pay for AppointmentPlus via check, you can also pay for SMS credits via check. When you purchase credits, you will immediately be emailed an invoice. You will be able to utilize the credits immediately upon the invoice being created.
What if we pay annually for AppointmentPlus?
Paying for SMS Reminders credits is separate from paying for your AppointmentPlus account. SMS credits are purchased on an as-needed basis.