On October 13, 2016, you’ll see some exciting changes to the AppointmentPlus® Knowledge Base. We’re updating it to provide our subscribers with a more a user-friendly interface, a greater rate of accuracy in search results, and streamlined article categories. It’s our goal to enhance your experience as you seek answers to your questions about online scheduling.
Currently, the Knowledge Base looks like this:
Effective October 13, 2016, the Knowledge Base will look like this:
What is changing?
In addition to a new look, navigating through the Knowledge Base will become easier. For instance, the search bar will be accessible from nearly anywhere within the Knowledge Base, and if you still have questions after reading an article, you can file a support ticket by navigating to the bottom of the article and clicking “Submit a request”:
Subscribing becomes Following
Subscribing to articles within the Knowledge Base will be replaced with the capability to follow articles:
In fact, you are highly encouraged to follow these sections so you are notified any time we make updates to our product:
- News and Notices – Includes important product and downtime updates.
- Software Updates – Release notes are now published 7 days before the planned software update.
If you subscribed to content in the current Knowledge Base, don’t worry, you automatically will follow the same content in the new version.
View Your Activities
You can view content you are following, your support ticket history, and your other Knowledge Base activities by clicking on your profile in the upper right-hand corner -> My Activities.
What is staying the same?
You will still have access to the more than 400 articles and videos that are a part of your current subscription. The desktop version continues to be accessible through your account, and both the desktop and mobile versions are accessible through www.appointmentplus.com in the Quick Links section at the bottom of the home page.
As always, if you still have questions about your online scheduler after perusing the Knowledge Base, our Technical Support team is ready to help. Simply reach out via the ticketing system or by phone (depending on your support level), and we’ll make sure you get the answers you need.