AppointmentPlus users reported earlier this year they were not receiving email notifications. It came to our attention that the new Domain-based Message Authentication, Reporting, and Conformance (DMARC) policy adopted by several major email providers was causing the issue. Although the DMARC policy has done a great job of reducing security risks related to spamming and phishing, it has also prevented AppointmentPlus users from receiving their legitimate appointment notifications.
Over the last few months, we have been working hard to provide our clients a more reliable way to send email notifications. After looking into all the possible options, we have decided to make the following changes:
NOTE: The changes listed below also apply to emails sent when using the Repeat Customer Reminder feature. However, the changes do not apply when sending Text Message Reminders or Mass Emails through reports.
Send “From” Option
Email notifications will now be sent from: email@example.com. This change applies to all email notifications sent through the AppointmentPlus system.
NOTE: For any accounts created through the Value Added Reseller program, emails will be sent from: firstname.lastname@example.org.
Although the “From” option will continue to show for each Customer Notification, it can no longer include an email address. Instead, any text added to the “From” option will show in the header of the applicable email notification.
For any accounts created prior to the change, the “From” option will automatically include the text “Appointment Notification” in each of the email notifications sent to customers. Administrative users can edit the text for any Customer Notification by clicking: Settings > Notifications. (Select the title of any notification to edit the options)
NOTE: If using Email Preference #11, (Settings > Emails > Preference #11) the notifications will no longer be sent from the email address associated with the Staff Member profile.
The “Send Email From” option will also be removed from the Staff Member Notifications. This means the Staff Member Notifications cannot be sent from a designated email address or the email address of the customer associated with an appointment.
New “Reply-To” Option
A new “Reply-To” option will show for each Customer Notification. When a customer sends a reply to an email notification, the email address added to the “Reply-To” section of the notification will automatically show in the email reply. Please note, the email address added to the original "From" field will be moved to the new "Reply-To" field for existing accounts.
NOTE: If using Email Preference #11, (Settings > Emails > Preference #11) the “Reply-To” option cannot be modified for each Customer Notification. When a customer sends a reply to an email notification, the "Reply-To" address will be the associated Staff Members email address.
If ABC Company was sending email notifications from email@example.com prior to the changes, the email settings and notifications will appear as follows after the changes: