The AppointmentPlus system has recently experienced delays in email notifications reaching recipients of a few email providers. In the worst cases, the delay resulted in the recipient not receiving a notification. As such a key function within your use of our product, we have actively been working with those email providers to ensure our messages reach you and your customers. As of today, we have successfully completed the activities necessary to get things back to normal. We are also planning future improvements aimed at making sure notifications are always delivered.
We appreciate you as a customer and take your success as a business very seriously. We will remain diligent in doing everything we can to be a key part of your success. If you have any questions or believe your email notifications are not being delivered, please let us know by adding a support ticket within your account.
Are you only experiencing issues with emails sent to your staff?
If you organization uses its own domain to send and receive email, please review how to keep a firewall or spam filter from blocking email notifications.