Performance/Slowness Issue - Verizon Network Issues

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    Andrew Bass

    Mason,

    I understand it being hard to believe such a very large company having an issue ongoing for a month duration.  Please understand that this is not a technical issue that is being researched to solve but rather a purposed throttle of data on the Cogent Co broadband.  

    With the information provided in the article above and some of the comments made by individuals outside of AppointmentPlus customers on the below link you can see how truly big this issue is and that it is indeed the result of the Internet Service Provider

    Reference Link ->  http://money.cnn.com/2014/02/21/technology/verizon-netflix/  view comments for additional info.

    Please be sure to submit a ticket when logged into your account and an agent will follow up with you directly.

    Thank you,
    Andrew Bass
    AppointmentPlus

     

  • Avatar
    Mason

    It's now March 2nd and just took me over 1/2 hour to book 2 appointments.  We have upgraded our Fios to 150/65 in the past two weeks and all of our other programs are screaming fast.  Find it hard to believe that this is still an issue with Verizon for nearly a month.  This is so unacceptable.  over 90% of our clients now book online and this is our busy time.  We are having to book over the phone for those who can't get on.  We are moving backwards.

  • Avatar
    Luther

    For what is worth, i have a client who has a computer coding programming business and he says it is not a ISP problem. There is a problem with the code on the page where you select the appointment time. He uses Comcast and not Verizon. He is very irritated with the system as it takes too long to book. I just got off the phone with another customer having similar problems (wen he selects the time, the wheels just spin).  Hope this is resolved soon, not trying to blame anyone but this situation is costing us business.

     

    Luther 3-26-14

  • Avatar
    Andrew Bass

    Luther,

     

    My apologies you are experiencing such an issue.  The issue you are experiencing is unrelated to this thread involving some settings you have in your account.  I will follow up with you directly on how to resolve the issue you are experiencing.

     

    Thank you,

    Andrew Bass

    Appointment-Plus

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