How do I reset my password?

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12 comments

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    East_OT_Itzel

    It not working. it gives me an error message.

  • Avatar
    Shawn Reiterman

    Hello,

    Thanks for your comment. I see you recently added a support ticket for a similar issue. We will be in contact with you through the ticket system to assist with this issue.

    Thanks,

    -Shawn

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    Michelle

    I want to change the password globally. I am the system administrator. Do I have to go in and change each practitioner's password individually?  That seems crazy.

  • Avatar
    Shawn Reiterman

    Hi Michelle,

    Thanks for asking! The option to change multiple passwords at the same time does not currently exist. You will need to update each profile individually and enter your own password to change the password of other users.

    -Shawn

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    Trevor Smith

    I am having a similar issue with changing my password and the password for others in our system. It keeps saying that my password is incorrect even though i just logged in with that same password. Seems to be a system bug.

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    Shawn Reiterman

    Hi Trevor,

    Thanks for your comment. I’ll add a support ticket for you to make sure we fix the issue. 

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    janitor

    how do I change a password for someone that can't remember the old one?

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    Shawn Reiterman

    Hi Neal,

    If you’re signed in as the account administrator, simply enter your own password when changing the other users password.

    Thanks,

    -Shawn

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    Mike

    This is Mike,  I want to change a staff member's password but do not have the old password to change it.  How can I do that?

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    Shawn Reiterman

    Hi Mike,

    If you're logged in as a Headquarters Administrator, you can change the password of any staff member profile by entering your own password. 

    Thanks,

    -Shawn

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    Director

    I am administrator and am trying to change the password.  There is no Staff Member tab.

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    Shawn Reiterman

    Hi Director,

    Thanks for your comment! The tab name in your account has been changed to Schedules. 

    Thanks,

    -Shawn

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