"You are currently not authorized to log in" message. What does that mean?

• LAST UPDATED: 10/20/2014

• PRICING TIER: All

• APPOINTMENT VERSION: Single & Multiple 

The profile of each Customer (end-user) includes the "Allow To Log In" option. When this option is set to "No", the user will not have access to log in to the Customer View and will see the error message "You are currently not authorized to log in."

By default the "Allow to Log In" field will be set to Optional when adding and modifying customer records through the Customers tab. If you can't see the field, or need to add it to other areas such as the Appointment Page or Customer View Registration Page, this can be done by making a few changes to the Customer Fields/Terms section of settings. 

You can also use Customers Preference #2 to automatically disable the ability for end users to log in to the Customer View until you approve their access. When using this preference, the "Allow to Log In" field would need to be set to Yes manually be an Administrative User. 

To adjust this setting go to: Settings tab > Customers > Preference #2

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