- LAST UPDATED: 10/27/2014
PRICING TIER: All
APPOINTMENT VERSION: Single & Multiple
The most common reasons why users do not receive email notifications:
No "Reply To" Email Address
Verify the notification in question includes an email address in the "Reply To" section. Customer notifications will not be sent without a Reply To address.
Check Notification Settings
Verify the notification in question is set to "Active" by doing the following:
CLICK: "Settings" tab > Notifications
NOTE: Click on the name of a notification to change the status. ("Active" notification will be sent - "Inactive" notifications will not be sent)
Verify Email Address
Depending on your notification settings and who is not receiving emails, verify the full email address has been added to the customers profile, staff members profile, or "Designated Email Address" section of the notification.
CLICK: "Customers" tab > Search/Select Customer
NOTE: Click on the name of the customer to edit their email address. All active appointment notifications will be sent to this address.
Staff Member Profile
CLICK: "Staff Members" tab
NOTE: Click on the name of the staff Member to edit their email address. Emails will be sent to this address for any notification set to send to: "the Staff Member associated with the appointment."
Designated Email Address
CLICK: "Settings" tab > Notifications > Select a staff member Notification
NOTE: Each notification can be sent to the staff member associated with the appointment, a designated email address, or both.
Check Spam Filtering
Check your spam blocker as it could be blocking the emails, or automatically putting them into a junk or spam folder. You can also check with your email provider to see is they have any sort of spam blocking that might be blocking the emails. Spam filtering features and programs often tag valid emails as spam. Be sure to always check your spam filtering process when you don't receive important emails.