Why is the wrong cost displaying when I select a service?

• PRICING TIER: All

• APPOINTMENT VERSION: Single & Multiple

When an incorrect cost is displayed, the two places to look at are the service profile and the specific staff member profile. When setting up services, a default cost is assigned. This default cost can be added to all staff members while adding the service. If a staff member needs a different cost than the default, you are able to adjust it specifically for that staff member within their profile. Review the two settings below for your specific account setup needs: 

1. If the service cost being displayed is incorrect for all staff members and all staff members use a default cost, do the following:

   Click Services Tab > select the service > adjust the cost field and check the box to update all staff members > "Update".

2. If the cost is incorrect for 1 staff member or if a unique cost is used for different staff members, do the following:

   Click Staff Members Tab > select the desired staff member > Services Offered > update the incorrect cost of the desired service > "Update"

NOTE

If you have checked both settings mentioned above and the cost is still showing incorrectly, please submit a support ticket so we can look into your account settings.