How to Submit a Support Ticket

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DaySmart Appointments offers online support for any subscription. All Support Tiers offer easy access to 24/7 ticket submission. Users with the access type of Headquarters or Location Administrator may submit a support request. If your user account has a different access type, please contact an Administrator to assist you in submitting an issue. 

After logging into your account, you can access Help for your account in the upper right corner. Our Help section offers the following options:

• Support Tickets - submit an issue you are experiencing in your account
• Setup Help - review tips and tricks for setting up your scheduling system
• Knowledge Base - read articles related to features, configuration or account management
• Contact Us - Depending on your Support Tier, you can submit a ticket or call the service department.

Submitting a Ticket

After clicking Help > Support Tickets, you'll need to click the Submit A Request link. You'll be prompted to fill in details for your issue in a new ticket. When done, Submit for our team to review.

Reviewing Previous Tickets

From your profile in the ticket system, you can click to view My activities, which is where you may access previously submitted tickets.

You can view any Support Tickets you've opened the Requests area. Tickets will provide a status, date updated and allow you to see tickets opened by others in your business. You can also manage articles you are following from your activities section.

Video List

0: Introduction (1:45)

1: Account Overview (4:41)

2: Key Preference Settings (5:41)

3: How to Add a Service (2:49)

4: How to Add a Staff Member (4:46)

5: How to Create an Appointment article 

6: E-mail Notifications (2:16)

7: Customer View (2:07)

8: How to Add and Manage Customers (3:35)

9: The Marketplace (2:17)

10: Submitting a Support Ticket/Help