Can I capture the credit card information from the Customer View to process later in my own terminal?

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    Ben Arnold (afternoon shift)

    I really don't see how this works.  Do I have to enter, by hand, every single credit card number into this?  Can't customers do it on their own when signing up and/or making an appointment?  I have walked this through now and I cannot see how AP "captures" ANYTHING regarding CC info.

     

    You all really need to step up and make this 1000x more user friendly, both for our customers and yours.....that would be me.

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    Shawn Reiterman

    Hi Ben,

    It looks like your using our integration with Payscape to process credit card transactions, however, your account is set to “do not prompt” for front end payments. To start prompting customers to pay when scheduling, go to the Settings tab, select the Customer Payments link, then select the Payscape option in the Appointments section. You can prompt your customers to enter their credit card information when scheduling online or key in their information manually. We also now offer the option to use the USB credit card reader when accepting payments through Payscape. More information about accepting payments through the system can be found here: https://apptplus.zendesk.com/entries/61730339-Customer-Payments-Overview

    Thanks,

    -Shawn

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    Amanda - Sales/Photographer

    I am having the same problem as Ben Arnold is having...I can add the CC information when making an appointment over the phone but when I do a test appointment as if I were a customer at home it still does not ask me to enter my information. Please Help...I have been trying to do this for two weeks now. I have prompt but don't process selected.

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    Shawn Reiterman

    Hi Amanda,

    Thanks for adding a support ticket regarding this issue. We are working to find a solution as soon as possible.

    -Shawn

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    Amanda - Sales/Photographer

    Hi I have added support tickets a few times now and still have not gotten a response...I really need to get this up and running because our busy season is coming up. 

  • Avatar
    Shawn Reiterman

    Hi Amanda,

    Sorry for the delay regarding this issue. Our customer support team is still looking at possible solutions. They will reach out to you through support tickets added to your account. 

    Thanks,

    -Shawn

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