How do I cancel appointments?

Follow

Comments

6 comments

  • Avatar
    Janice

    We really need the ability to cancel all  appointments on 1 day as a batch cancellation and/or  schedule all appointments for the day and drag & drop for a different day & ability to reschedule as a per new recurrence pattern.  

  • Avatar
    Ryley McNaught

    Clicking that cancel appointment button is not working...it pops up a box that ask why and when you click cancel after that nothing happens. Please advise on a fix.

  • Avatar
    Shawn Reiterman

    Hi Ryley, It looks like you currently have a setting enabled that will require the user attempting to cancel an appointment to enter a reason. If the user clicks the cancel button within the pop-up window without adding a reason in the text box, the system will not cancel the appointment. If you would like to disable this feature, click on the Settings tab, then select the Appointments category under the preferences list. You can disable the feature by setting preference 36 and/or 37 to No

  • Avatar
    Instructors

    We use multiple appointments per time slot feature.  I usually see a list of customer on each time slot when I click it and I can cancel an individual appointment.  There is a dialog box pops up and ask for confirmation with a checkbox "Prevent dialog from popping up bla bla bla".  Once I check the box, I can no longer cancel appointment on that page.  I have to click "Edit" on each appointment and then cancel it that way.  Is there a way to allow us to cancel appointments on the appointment overview page again?

  • Avatar
    Shawn Reiterman

    Hi Angie,

    Thanks for letting me know about this issue. It appears to be a defect specific to that version of the software. I’ll add a support ticket for you to make sure we investigate and resolve the issue. In the meantime, please ignore the check box that shows when cancelling appointments.

    Thanks,

    -Shawn 

  • Avatar
    Robert (Tre)

    the cancel button is not present with the current update.  how do we cancel appointments now?

Please sign in to leave a comment.