How do I set up schedule exceptions?

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    Marissa (I)

    When I schedule an exception for myself under my login, it doesn't allow me to book an appointment (which is right). However,  sometimes our receptionists (who use their own login) schedule appointments for us.  After multiple tests, even though I've made a schedule exception to not be available, I still show up as an option available for an appointment.  Why is it allowing another person to create an appointment for me?

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    Shawn Reiterman

    Marissa – I noticed to added a support ticket about this issue. I’ll follow up with you through the ticket system so we can get this issue resolved. 

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    Meghan Gerson, Advisor

    I can schedule an exception for myself, but it will not let me have an event during a scheduled exception.  I am would like to have a series of events all during exception times and the event time start date in the drop down menu only has 9-5 (our locations open hours) as available start times.  Can I change this?

     

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    Shawn Reiterman

    Hi Meghan,

    Schedule Exceptions should only be used to create schedules for appointments. You might need to change the Open Hours in the Settings section of your account if the event start times you need to create are not visible.

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