Email Notification List

• Pricing Tier: All

• Appointment Version: Single & Multiple

Email notifications sent from your DaySmart Appointments account can include custom content for your Customers and Staff Members. To access both types of notifications:

To review your account's current active emails:

1. Click Settings
2. Click Notifications

Each of the email notifications you can send through the DaySmart Appointments system are listed below.

Customer Notifications

Appointment Cancellation E-mail

This e-mail is sent when a Customer cancels an appointment via the Customer View, or when an Appointment is cancelled in Site Administration.

Appointment Change E-mail

When an Appointment is changed, an e-mail will be sent to the Customer. When the Appointment is updated by a Staff Member, they can choose to send or not send this change notification to the Customer or Staff Member.

Appointment Completion E-mail

This e-mail is sent when the status for an Appointment is changed to the Complete status. Please note that this is the system default status for complete and may be renamed in your account.

Appointment Confirmation E-mail

This e-mail gets sent when a Customer schedules an Appointment or when an Appointment is made for the Customer through Site Administration

Appointment Confirmed E-mail

This e-mail is sent when the status for an Appointment is changed to Confirmed status. Please note that this is the system default status for confirmed and may be renamed in your account.

If your Staff Members set Appointments to Confirmed status when they are scheduled from Site Admin, you may want to configure this email to match the email template for the Appointment Confirmation Email. That way, you'll ensure your Customers receive the same email as an Appointment created with the Scheduled status.

Appointment No Show E-mail

This is sent when the Appointment status is changed to No Show status. Please note that this is the system default status for no show and maybe renamed in your account.

Appointment Reminder E-mail

This is an e-mail that the system sends prior to a Customer's Appointment. You can control how many days before the Appointment the reminder will be sent. When you edit this e-mail, choose the number of days for the Days before Appointment to send field option. You can also have the system continue to send e-mails each day after the initial reminder is sent until their Appointment date.

When sending Reminder emails, the system will look at the Appointment's start time and send the message according to the following amounts of lead time:

• For Reminders configured to send on one or more days before the Appointment, the system will send the message about 24 hours (multiplied by the number of days in advance) of the Appointment's scheduled start time.
• For Reminders sent on the same day as the Appointment, the system will send the message three (3) hours before the start time.
• For Appointments scheduled less than three (3) hours before the start time, only the Appointment Confirmation message will be sent to the Customer.

Gift Certificate Recipient E-mail

This email is sent to the gift certificate recipient when a gift certificate is purchased via the Customer View or via the Gift Certificate section of Site Administration.

The Gift Certificates plugin is required to use this notification.

Gift Certificate Sender E-mail

This email is sent to the gift certificate sender notifying them that the gift certificate has been successfully purchased when a gift certificate is purchased via the Customer View.

The Gift Certificates plugin is required to use this notification.

Registration Confirmation E-mail

This email is sent following the creation of a new profile via the Customer View or in Site Administration. If you don't want Customers to receive a registration confirmation e-mail when you create them in Site Administration, set preference #1 in the Customers section of Preferences to "no".

Repeat Customers Reminder E-mail

This email is sent to Customers who have not made Appointment in a specified number of days.

To use this type of email reminder, please check out the Repeat Customer Reminders plugin, which is required to use this notification.

User-Defined E-mail

You can set up as many custom statuses as you like in the system. The User-Defined E-mails allow you to set up automatic e-mails that get sent when an Appointment status is changed to one of the custom statuses you set up. There are currently 10 user-defined email options.

Learn more about linking a custom Appointment status to this notification.

Waiting List Confirmation E-mail

When a Customer places themselves on the waiting list via the Customer View part of the system, they will receive an e-mail confirmation. If you add a Customer to the waiting list in Site Administration, it does not send out the e-mail.

Staff Member Notifications

Appointment Notification E-mail

This e-mail is sent when the Customer makes an Appointment via the Customer View part of the system and when an Appointment is made for a Customer in Site Administration. This email is sent to Staff Members who are added to an existing Appointment.

Cancellation Notification E-mail

This is sent when a Customer cancels an Appointment in the Customer View, from an email action link, or when an Appointment is cancelled in Site Administration. This email is sent to Staff Members who are removed from an existing Appointment.

Change Notification E-mail

When an Appointment is changed, this e-mail is sent to the assigned Staff Member or other designated recipient. When the Appointment is updated by a Staff Member, they can choose to send or not send this change notification to the Customer or Staff Member.

No-Show Notification E-mail

This email is sent to the Staff Member associated with the Appointment and/or to a specified email address when an Appointment is changed to the No Show status. Please note that this is the system default status for the No Show status and may be renamed in your account.

Registration Notification E-mail

This notification is sent after adding a new profile through the Customer View

Waiting List Notification E-mail

This e-mail is sent when a Customer places themselves on the waiting list. This only applies if you are using the waiting list on the Customer View.

Package Purchase Notification

This email is sent to a specified email address when a package is purchased via the Customer View.

The Packages feature is required to use this notification.