- LAST UPDATE: 8/19/2015
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PRICING TIER: All
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APPOINTMENT VERSION: Single & Multiple
Yes, appointment confirmation emails can be sent to customers and staff members when appointments are scheduled. If you are not receiving confirmation emails when appointments are scheduled, there are two sections you can check to make sure the emails will be sent.
Notifications
GO TO: Settings tab > Notifications
In the Notifications section, check the status of the “Appointment Confirmation Email” and “Store Appointment Notification Email.” If an email is set to “Inactive” in this section, it will not be sent. To make an email Active, click on the title of the email, select the “Active” option, and then click the update button at the bottom of the page.
Emails Preferences
GO TO: Settings tab > Emails > Preferences #1 - #6
When scheduling appointment for customers in Site Administration, emails will only be sent if the check box at the bottom of the Appointment Detail page is filled in. Use the Emails Preferences section to adjust the defaults of these check boxes.
Comments
3 comments
I checked both of these and they are set up correctly. The error we have been experiencing is intermittent, affects multiple therapists' email addresses and has caused us to miss client appointments.
Tammy – I’m sorry to hear you're experiencing this issue. You're notification setting appear to be correct, especially if you normally do receive confirmation emails for appointments. I recommend adding a support ticket in the Help section of your account the next time this occurs. Please provide enough detail about the appointment and who didn’t receive the notification so our support team can investigate the issue for you.
Thanks.
Greetings,
How do we designate unique confirmation emails for different service bookings? For example we would like to use different instructions content for different service bookings for our licensee's customers. Theoretically, these instructions would be delivered in the confirmation email unique to the service requested. Currently Appointment Plus seems to only have a ubiquitous email for all bookings regardless of the service requested. Please advise.
Kind Regards,
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