- Last Update: 3/18/2020
- Pricing Tier: All
- Appointment Version: Single & Multiple
Appointment Status Types
As a Headquarters Administrator, you may add or modify the Status options in your account. Any status created in the account will be available for all sub-Locations. You cannot create a separate list of statuses by Location.
To add a custom status:
|
 |
To change the name or color of existing status types, click on the Appointment Status Types link, then select a status type from the list.
Note: It is important to understand the four default status types are linked to automated email notifications and cannot be deleted. The email action associated with the default status types is noted in paratheses.
Comments
5 comments
I can add a new status but it doesn't show up as an option on the grid or in the legend on the right. I submitted a ticket last week but it still says it hasn't been assigned to anyone - what can I do? Need to get this working. I've added them in the past and it worked fine then.
Mark – Thanks for your comment! The issue you are referring to is a known defect we are working to resolve. Any new Status Types you add will not show on the Appointment Grid until we fix the issue, however, you will be able to select them from the Status drop down list within an appointment. We apologize for any additional steps this might require you to take until the issue is resolved. In the meantime, feel free to check for updates (for issue #16) on our list of known issues here: https://apptplus.zendesk.com/entries/39530403-Issues-in-the-Spotlight
I can't select them from the status drop down... that's what I meant by it not showig up on the grid. The only place I can see it is in the Lists section where I've added it. Still no response from my ticket from last week either...
Mark – Unfortunately, the newly added custom status will not show on the legend to the right side of the Appointment Grid, or when scrolling over the one-click status change icon. You will need to first click on the name of the student from the Appointment Grid, and then use the Status drop down to select the new status. Sorry you haven’t heard back from our support team yet. I will make sure you get a response today.
Ah I see what you're saying now... okay.
Article is closed for comments.