SMS Appointment Reminders with Replies

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    Head office

    Does this feature cost money?

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    KB Admin

    Hello,

    Thanks for asking! The Text Message Reminders feature is free and can be enabled through "The Marketplace" section of your account.

    -Shawn

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    Scott

    Can the reminders be sent further out than 1 - 2 hours? For example, 24 hours?

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    Rebecca

    Hi Scott,

    Unfortunately the text message reminders are only available for 1-2 hours before the appointment. 

    -Rebecca

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    Lynne

    Can text message reminders be sent to staff? If so, how?

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    KB Admin

    Hi Lynne,

    Thanks for your comment! It is currently possible to send email notifications as text messages to Staff. You can learn more about that here. However, the Text Message Reminders plugin can only be used to send reminders to end-users at this time.

    Thanks,

    -Shawn

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    Bob

    How do I change the phone number used in the text message?

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    KB Admin

    Hi Bob,

    The phone number seen in the text message reminders is automatically added based on what Location the appointment was created for. To change the phone number for a particular location: Click on the Lists tab at the top of your account, then select a Location from the list. Make your changes to the Phone Number 1 field, then click Update. 

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    kbrown

    Hello,

    I'd like to edit the Header and Footer message on my Text Reminder template. It seems as though this is possible, except when I click Update the changes I made do not show. Can you help me?

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    KB Admin

    Hi Kelly,

    Thanks for your comment. We are currently working on fixing that particular issue within the next few weeks. As a temporary solution, please submit a support ticket through your account including the text updates you need so our support team can make the changes for you. 

    -Shawn

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    Abbey Shiban

    Hello -
    Do only students who sign up for an appointment online receive a text message reminder?  Or, if our staff signs up a student for an appointment - will they also get a reminder?

    Thank you!

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