The Repeat Customer Reminder Email plugin allows you to automatically send an email notification to Customers who have not made an appointment in a specified number of days. The automated notification is a great way to remind your "inactive" Customers to make another appointment. You can set up the timing of this email and whether or not it should be sent multiple times.
How It Works
To activate the plugin:
- Click on The Marketplace at the top of your account
- Select the Email Marketing category
- Click Enable for the Repeat Customer Reminders plugin
- Select each Location to enable the plugin for using the drop down menu
- Click on the Enable button
To access the settings for this email:
Setting the status to "Active" will turn on your repeat email reminders. When set to "Inactive" the emails will not be sent out.
Days after last appointment to send:
Set this to when you want repeat email reminders to start being sent. The countdown to send your Customers a reminder email starts when their last appointment has past. For an example, if you set this to 30 days, and the last appointment was scheduled 29 days prior. When a new appointment is scheduled for the following month, the repeat email reminder clock will be reset. It would not start the count down until their appointment the following month has past the set number of days.
Keep sending every:
If you would like to have the repeat reminder email sent out multiple times, then set the duration of the subsequent emails sent out here.
NOTE: The repeat reminder emails will only be sent out a maximum of 5 times to each Customer.
Send a copy to:
If you would like a copy of each repeat reminder email, enter an email address here.
Send sent emails report to:
If you would like a consolidated repeat reminder email report, enter an email address here. An email with the report will be sent out each time any of the repeat reminder emails are sent out.
Any text added to the “From” option will show in the header of the email notification.
When a customer sends a reply to a notification, the email address added to the “Reply-To” section will automatically show in the email reply.
Include an email address to send a Blind Carbon Copy (abbreviated Bcc:) of the notification.
This is the text that will appear in the subject line when the email is received by the customer.